Privacy Policy

1. Introduction

Nyverra Tecnologia LTDA is committed to protecting the privacy and personal data of our customers and visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information, in accordance with applicable data protection laws, including Brazil’s General Data Protection Law (LGPD – Law No. 13.709/2018), where applicable to our processing activities.

2. Data We Collect

We collect the following categories of personal data:

• Identification data: Full name
• Contact data: Email address, phone number
• Professional data: Company name
• Communication data: Messages sent through contact forms
• Technical data: Information about browsing on the site, IP address, cookies

3. Purposes of Processing

We use your personal data exclusively for:

• Support ticket follow-up: To respond to your support requests and track the status of open tickets
• Direct communication: To respond to your messages and questions
• Service improvement: To improve our products and customer service
• Legal compliance: To meet legal and regulatory obligations

Important: We never send bulk emails or use your data for marketing without express consent.

4. Legal Basis

The processing of your personal data is based on:

• Performance of a contract: To provide the services you request
• Legitimate interest: To improve our services and support
• Consent: When expressly authorized by the data subject
• Legal obligation: To comply with legal requirements

5. Data Sharing

We do not share, sell, or rent your personal data to third parties, except:

• When necessary to provide services (technical partners)
• When required by law or competent authority
• With your express consent

6. Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Unauthorized alteration, disclosure, or destruction
• Accidental loss

Your data is stored on secure servers and retained only for as long as necessary to fulfill the purposes described in this policy.

7. Your Rights

Under applicable law (including the LGPD where it applies), you have the following rights:

• Access: Request information about what data we hold about you
• Correction: Request correction of incomplete or inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Withdrawal of consent: Withdraw consent at any time
• Objection: Object to certain processing of your data

8. Cookies and Similar Technologies

We use browser storage technologies (such as cookies) in line with Brazilian law (LGPD) and, where applicable, the GDPR. We distinguish strictly necessary cookies from optional cookies that rely on your consent.

Categories used on this site:

• Strictly necessary: Language preference cookie (`nyverra-language`) to remember your language and route you correctly. Legal basis: performance of the requested functionality / legitimate interest in operating the site.
• Audience analytics: Matomo (self-hosted on Nyverra infrastructure) for aggregated traffic statistics. By default it runs in cookieless mode with anonymized IP, storing nothing on your device (legal basis: legitimate interest in aggregated, anonymous audience measurement). If you accept it in the banner, we additionally enable analytics cookies for more accurate statistics (legal basis: consent), which you can withdraw anytime via cookie preferences in the footer.
• Cookie preferences (strictly necessary): Cookie `nyverra-cookie-consent` stores your choice (accept analytics or necessary only) so we do not prompt inappropriately. Legal basis: transparency obligations and proof of consent, aligned with the LGPD and GDPR.

On your first visit you can choose "Accept all", "Necessary only", or "Customize" (enable only the categories you want). You can review your choice under "Cookie preferences" in the footer. You can also manage or delete cookies in your browser settings.

9. Data Retention

We keep your personal data for as long as necessary to fulfill the purposes described in this policy, or for the period required by law. After that period, data is securely deleted.

10. International Transfers

If we need to transfer your data to other countries, we ensure that such transfers occur only to countries that offer an adequate level of data protection, or through appropriate contractual safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically. We recommend that you review this page regularly to stay informed about how we protect your information.

12. Contact

To exercise your rights or ask questions about this Privacy Policy, contact us:

13. National Data Protection Authority (ANPD)

If you are not satisfied with our response, you may contact the ANPD (Brazil) through www.gov.br/anpd.