Why outsource
IT operated with method and indicators
Service desk
Ticket opening and tracking in the client portal, with a traceable history.
Monitoring and backup
Infrastructure observed and protected as part of the service, not as an isolated project.
SLA and indicators
Agreed response and resolution times, with periodic reports.
Assets and documentation
Inventory and infrastructure documentation kept up to date.
Evolution
Improvement recommendations and projects as the environment grows.
Tailored scope
From user support to server and network operations, sized to your team.
How it works
What IT outsourcing includes
Pricing varies by number of users, assets, and scope (business hours or extended). The proposal details the service level.
- Assessment of assets, users, and current IT processes.
- Definition of scope, SLA, service channels, and client portal.
- Transition and continuous operations with reports and continuous improvement.
FAQ
Questions about IT outsourcing
Does it replace my IT team?
It can complement or take over operations, depending on your scenario — we define the scope in the assessment.
How do I open tickets?
Through the client portal (provisioned at go-live) or the agreed commercial channel.
Is there an SLA?
Yes, with documented times and indicators; there is no generic promise outside the contract.
Do you serve outside Goiás?
Yes, with nationwide and remote coverage; on-site visits per the scope.
How do I request a quote?
Contact or commercial WhatsApp with users, assets, and expected service level.
Is your internal IT overloaded?
Tell us the number of users, assets, and expected service level — we reply with a proposal.
Commercial WhatsApp